Privacy Policy

Depending on how you interact with us, we may collect the following categories of personal information:

Information You Provide

• Contact information, including your name, email address, telephone number, mailing address, service address, and preferred communication method.
• Project and estimate information, including property type, deck or fence measurements, materials, condition, requested services, budget, desired timing, photographs, videos, drawings, and other project details.
• Transaction and customer information, including estimates, proposals, contracts, invoices, payment status, service history, warranties, communications, and customer-support records.
• Payment-related information. Payments may be processed by third-party payment processors. We may receive limited transaction details, but we generally do not directly store complete payment-card numbers.
• Communications, including emails, telephone calls, text messages, website-form submissions, reviews, feedback, and other correspondence.
• Marketing preferences and records of your consent, opt-in, opt-out, or subscription choices.
• Job-applicant information, including employment history, qualifications, references, licenses, certifications, and other information submitted in connection with employment or contractor opportunities.
• Any other information you voluntarily provide.

Information Collected Automatically

When you visit our website or interact with our digital communications, we and our service providers may automatically collect:

• Internet Protocol address;
• Browser, device, and operating-system information;
• Approximate location derived from an IP address;
• Referring and exit pages;
• Pages viewed, links clicked, scrolling, form interactions, and time spent on the website;
• Cookie identifiers, advertising identifiers, and similar technical data; and
• Information about how you interact with our advertisements, emails, and website.

Information From Other Sources

We may receive information from referral partners, advertising platforms, social-media platforms, lead-generation services, public sources, customer-review services, payment providers, scheduling or CRM platforms, and other service providers. We may combine this information with information collected directly from you.

We may use personal information to:

• Respond to questions and estimate requests;
• Evaluate properties and proposed projects;
• Prepare estimates, proposals, contracts, invoices, and project plans;
• Schedule, perform, document, and support services;
• Communicate about appointments, weather delays, project status, materials, payments, warranties, and follow-up service;
• Process transactions and maintain accounting, tax, insurance, and business records;
• Operate, troubleshoot, secure, personalize, and improve our website, services, and customer experience;
• Measure website traffic and advertising performance;
• Deliver advertising and marketing communications where permitted by law;
• Request and respond to customer reviews and feedback;
• Detect, investigate, and prevent fraud, misuse, security incidents, and unlawful activity;
• Establish, exercise, or defend legal rights and enforce agreements;
• Comply with applicable laws, legal process, insurance requirements, and regulatory obligations;
• Evaluate applicants and administer employment or contractor relationships; and
• Carry out other purposes disclosed when information is collected or with your consent.

We and our service providers may use cookies, pixels, tags, web beacons, scripts, local storage, and similar technologies to operate the website, remember preferences, understand website use, measure advertising results, and provide relevant advertising.

These technologies may be provided by companies such as website-hosting providers, Google, Meta, customer-relationship-management providers, call-tracking providers, and other analytics or advertising partners. These providers may collect information about your activity over time and across websites or services, subject to their own privacy policies.

You may control certain cookies through your browser settings and, when available, through our website’s cookie-preference tool. Blocking cookies may cause some website features to function improperly.

Some browsers transmit “Do Not Track” signals. Because there is no single industry standard for responding to these signals, our website may not respond to every Do Not Track signal. Where required by applicable law, we will process recognized browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out of qualifying sale, sharing, or targeted advertising for that browser or device.

If you provide a mobile telephone number and consent to text messaging, you may receive messages from Deck & Fence Restoration concerning estimate requests, appointment reminders, scheduling, project updates, customer service, review requests, and, only where separately authorized, marketing or promotional offers.

• Consent to receive marketing text messages is not a condition of purchasing goods or services.
• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out of text messages.
• Reply HELP for assistance, or contact us using the information below.
• Carriers are not liable for delayed or undelivered messages.

We do not sell or share mobile telephone numbers, text-message originator opt-in data, or consent records with third parties or affiliates for their own marketing or promotional purposes. We may disclose this information to vendors that help us deliver and support our messaging program, solely as necessary to provide those services or as required by law.

Where permitted by law, we may send marketing emails or other promotional communications. You can unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting us. Even if you opt out of marketing, we may continue sending non-promotional communications related to estimates, transactions, active projects, warranties, safety, account administration, or legal matters.

We may take photographs or videos to evaluate, document, perform, verify, or support a project. Project documentation may include visible portions of a property. We will use reasonable efforts to avoid unnecessarily displaying personal information.

We will not use identifiable customer photographs, testimonials, or project media for promotional purposes when separate authorization is legally required or promised by us. If you submit a public review or authorize promotional use, the review or authorized content may be displayed on our website, social-media pages, advertising, or other marketing materials.

We may disclose personal information to the following categories of recipients for legitimate business purposes:

• Website hosting, cloud-storage, email, communications, scheduling, CRM, accounting, payment, analytics, security, and technology providers;
• Employees, contractors, subcontractors, material suppliers, and other parties involved in estimating, scheduling, or performing requested services;
• Marketing, advertising, social-media, and lead-management providers;
• Accountants, insurers, attorneys, consultants, and other professional advisers;
• Government authorities, courts, law enforcement, or other parties when disclosure is required by law or reasonably necessary to protect rights, property, safety, or the integrity of our services;
• A buyer, successor, lender, or adviser in connection with a merger, financing, reorganization, sale of assets, acquisition, bankruptcy, or similar business transaction; and
• Other parties at your direction or with your consent.

We do not sell personal information for money. However, certain uses of advertising cookies or pixels may be considered a “sale,” “sharing,” or “targeted advertising” under some state privacy laws. Where applicable, you may request to opt out as described in Section 11.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining project and warranty records, satisfying accounting, tax, insurance, and legal requirements, resolving disputes, enforcing agreements, and protecting against fraud or security incidents.

Retention periods vary based on the type of information, our relationship with you, legal obligations, and legitimate business needs. When information is no longer reasonably required, we may delete, de-identify, or securely dispose of it.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, destruction, loss, alteration, use, or disclosure. Nevertheless, no internet transmission, electronic storage system, or security measure is completely secure, and we cannot guarantee absolute security.

You should not send Social Security numbers, complete payment-card information, banking credentials, medical information, or other highly sensitive information through ordinary website forms, email, or text message unless we specifically request it through an appropriate secure method.

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, contact us so that we can review and, where appropriate, delete it.

Depending on your state of residence and subject to applicable exceptions, you may have the right to:

• Confirm whether we process your personal information;
• Request access to or a copy of certain personal information;
• Request correction of inaccurate personal information;
• Request deletion of certain personal information;
• Request information about categories of information collected, used, or disclosed;
• Opt out of qualifying sale, sharing, targeted advertising, or certain profiling;
• Withdraw consent where processing is based on consent;
• Appeal our refusal of a privacy request where applicable; and
• Exercise privacy rights without unlawful discrimination.

To submit a privacy request, email privacy@deckandfencerestoration.com with the subject line “Privacy Request” or contact us using the information in Section 15. Describe the request and identify the state in which you reside. We may take reasonable steps to verify your identity and authority before acting. We will respond within the time required by applicable law.

An authorized agent may submit a request where permitted by law. We may require proof of the agent’s authority and may ask you to verify your identity directly. Certain information may be retained or excluded from a request when permitted by law, including information needed to complete a transaction, provide a requested service, satisfy legal obligations, maintain security, or establish or defend legal claims.

To opt out of marketing emails, use the unsubscribe link in the email. To opt out of text messages, reply STOP. To request an opt-out from qualifying targeted advertising or advertising-related sharing, email privacy@deckandfencerestoration.com or use our cookie-preference tool if one is provided.

California residents may request information regarding the categories of personal information we collect, the sources and purposes of collection, and the categories of recipients to which information is disclosed, subject to applicable law.

The categories described in Section 1 may include identifiers, customer-record information, commercial information, internet or electronic-network activity, approximate geolocation, professional or employment-related information, and inferences derived from interactions with our website or advertising. We use and disclose those categories for the purposes described in Sections 2 and 7.

We do not knowingly sell or share the personal information of consumers under 16. We do not offer financial incentives in exchange for personal information. If California law applies to our operations, California residents may exercise applicable rights through the methods described in Section 11.

Our website may link to websites, social-media platforms, payment services, maps, review platforms, or other services operated by third parties. Their privacy practices are governed by their own policies. We are not responsible for the privacy, security, availability, or content of third-party services.

We may revise this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal obligations. The revised version will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through other reasonable means when required by law.

Questions, concerns, and privacy requests may be submitted to: